Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 50 business days. The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased anything on coolusbsticks.com, but didn’t receive it within the guaranteed delivery time, you can get a full refund.
The estimated delivery time for orders on coolusbsticks.com is 7-30 business days. Due to the fact that shipping time may vary depending on factors beyond our control, we’ve established a guaranteed period for delivery of 50 days.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of coolusbsticks.com (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside the control of coolusbsticks.com
You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired. You can do it either by sending a message on contact us page or using your PayPal account.